1. After JETBeam company directly sell Jetbeam products, Jetbeam will provide easier, more reliable and speedy after-sale service directly to distributors instead of via SYSMAX;
2. Dealers will be responsible for end users. End users should contact the dealers or distributors from whom they bought JETBeam lights for warranty support with Warranty Card and either a trade invoice, receipt or the trade number provided by the internet retailers. Jetbeam will provide our authorized distributors with the technology and parts to service our lights.
3. To improve our service quality and speed, we will offer some spare parts to distributors for usual service use.
We will replace products afflicted with manufacturing defects within 15 days of purchase; we will also repair a light free of charge within 24 months of purchase if problems occur with normal use; and finally our limited lifetime warranty( if repair is required after 24 months from the date of purchase, we will charge for parts. The total repair fee is according to the cost of the replaced materials).
15 days free replacement
We will repair or replace within 15 days of purchase for free if the problem occurs with normal use (the replacement will be the same model with same spec). If the model has been discontinued, the replacement will be of similar or improved performance of the same branded product.
24 months free repair.
We offer free repair within 24 months of purchase if the problem occurs with normal use.
Limited lifetime warranty.
If problems happed beyond 24 months, we could provide warranty but will charge the material cost. Freight should be paid by distributors or end users.